<Applicable to stores located in Hawaii>
We strive to ensure that you are completely satisfied with your purchase. We will gladly accept returns of merchandise under the following conditions:
All items are eligible for return, except for items marked “Clearance”, which are final sale. Returns must be made with a valid receipt within 7 days of purchase. Perishable items, however, may only be returned on the same day as purchase. Unfortunately, opened, used, or customer-damaged merchandise cannot be returned.
Refunds will be processed only in the original form of payment: purchases made via cash and gift certificate will be refunded in cash, while purchases made via credit card, debit card, or Mitsuwa Gift Card will be credited back to the original card used for the purchase.
If you have any questions or need assistance, please feel free to contact us or visit us in store for further support.
Mitsuwa Marketplace Manager