<Applicable to stores located in California, Illinois, Texas, and New Jersey>
We strive to ensure that you are completely satisfied with your purchase. We will gladly accept returns of merchandise under the following conditions:
All items are eligible for return or exchange, except for items marked “Clearance”, which are final sale. Returns must be made at the original purchase location with a valid receipt within 7 days of purchase. Perishable items, however, may only be returned on the same day as purchase. Merchandise may be exchanged for the same item only (subject to color variations). Unfortunately, opened, used, or customer-damaged merchandise cannot be returned or exchanged.
Refunds will be processed only in the original form of payment: purchases made via cash and gift certificate will be refunded in cash, while purchases made via credit card, debit card, or Mitsuwa Gift Card will be credited back to the original card used for the purchase.
If you have any questions or need assistance, please feel free to contact us or visit us in store for further support.
Mitsuwa Marketplace Manager